PawMerry
Payment Method
Last updated: October 15, 2026
This Payment Method page explains the payment options and payment process available when purchasing products from PawMerry, operated by Harumi Co., Ltd. (株式会社ハルミ).
1. Accepted Payment Methods
We currently offer the following payment methods, subject to availability for your country, region, device, browser, currency, and order:
Credit and Debit Cards
- Visa
- Mastercard
- American Express
Digital Wallets and Accelerated Checkout
- Apple Pay
- Google Pay
- Shop Pay
Other Payment Method
- PayPal
The payment methods actually available for your order will be displayed during checkout. A payment method listed on this page might not be available for every country, currency, device, browser, or transaction.
2. Checkout and Payment Process
- Add the products you wish to purchase to your cart.
- Review the products, variants, quantities, prices, and delivery details.
- Enter the required contact, billing, and shipping information.
- Select one of the payment methods displayed during checkout.
- Review the final currency, product price, discounts, shipping charges, taxes, duties collected at checkout, and total amount.
- Submit your order and follow any authentication instructions from your bank or payment provider.
After an order is successfully submitted, we will send an order confirmation to the email address provided at checkout. An automated order confirmation acknowledges that we received your order but does not necessarily mean that the order has been accepted or fulfilled. Orders remain subject to payment authorization, availability, fraud and security review, and our Terms of Service.
3. Payment Authorization and Capture
When you submit an order, the applicable payment provider may authorize the transaction, capture the payment, or place a temporary authorization hold. The timing depends on the payment method, payment provider, card issuer, and our payment-capture settings.
Your bank or payment provider may display a pending authorization even if an order is later cancelled or the payment is not completed. The time required to release a temporary authorization is determined by your bank or payment provider.
We do not promise that every payment will be charged at the exact moment an order is placed. You will not be charged more than the total amount you authorized at checkout unless you separately authorize an additional transaction.
4. Payment Security
Payments are processed through Shopify Payments, PayPal, or another payment provider displayed during checkout. Checkout and payment information is transmitted through secure encrypted connections. Shopify maintains payment-card security compliance and publishes applicable Payment Card Industry Data Security Standard (PCI DSS) compliance documentation.
PawMerry does not directly store or have access to your complete credit or debit card number. Payment providers may collect and process card details, authentication information, billing information, and transaction data under their own terms and privacy policies.
No method of electronic transmission or storage is completely secure. Please protect your devices and account credentials and contact us promptly if you believe an unauthorized transaction has occurred.
5. Currency and Conversion Fees
Prices and currencies may vary according to the country or market selected on the website. The final transaction currency and total amount will be displayed during checkout before you submit the order.
If your payment method is issued in a different currency, your bank, card issuer, or payment provider may apply its own exchange rate, currency-conversion fee, or international-transaction fee. These fees are determined and charged by the applicable provider, not by PawMerry.
6. Taxes, Duties, and Additional Charges
Applicable shipping charges, taxes, duties collected at checkout, discounts, and the total order amount will be displayed before you complete the purchase.
For international orders, customs duties, import taxes, brokerage fees, or other government charges may apply. If these amounts are not collected during checkout, you may be responsible for paying them to the carrier or relevant authority. Please review our Shipping Policy for additional information.
7. Declined, Failed, or Pending Payments
If a payment is declined, fails, or remains pending:
- confirm that the card number, expiration date, security code, name, and billing address are correct;
- check that sufficient funds or credit are available;
- complete any identity-verification or authentication request from your bank or payment provider;
- contact your bank or payment provider for information about restrictions or declined transactions; or
- try another payment method displayed during checkout.
We may delay or cancel an order if payment cannot be authorized or completed, if required verification is not provided, or if we reasonably suspect fraud, unauthorized payment activity, or another security risk.
8. Refunds
Approved refunds are normally issued to the original payment method. The time required for a refund to appear depends on the payment provider, card issuer, and financial institution. Return eligibility, refund conditions, and refund processing are described in our Refund Policy.
9. Payment Questions
If you see an unfamiliar charge, believe you were charged incorrectly, or need help with a PawMerry payment, contact us and include your order number, the email address used at checkout, the transaction date, and a description of the issue. Do not send your complete card number or security code by email.
10. Contact Us
Brand: PawMerry
Legal business name: Harumi Co., Ltd. (株式会社ハルミ)
Registered address: Room 201, 7-26-12 Takanedai, Funabashi-shi, Chiba 274-0065, Japan
Email: order@pawmerry.com
Website: https://pawmerry.com